Kropmann is an IT and Communications
Technology company providing company in Lagos, Nigeria.
Kropmann seeks to recruit a Sales Account Manager to enhance its footprint in existing accounts and grow new accounts within the West African market.
Company Name: Kropmann
Job Field: Information Technology
Position: Sales Account Manager
Location: Lagos state
Application Deadline: Not stated. Apply now
The Account Manager will be working closely with clients to identify needs and strategies base on industry trends, requirements, and best practices.
The Account Manager will be handling engagement plans, lead client on-boarding, content strategy, and annual plan.
Develop and execute strategies to drive business in new and existing accounts.
Manage multiple accounts; develop positive working relationships with all customer touchpoints.
Drive client retention, renewals, upsells, and client satisfaction.
Work closely with Finance on billing set up and invoicing.
Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
Provide input on new processes and workflows as needed.
Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight.
Minimum of 5years experience in Customer Success and Account Management, mostly selling IT and Telecommunications solutions.
Dynamic personality to effectively engage and influence a variety of audiences at all levels of a business.
Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.
A focus on relationships can gain trust through communication, expectation setting, and completion of planned deliverables.
Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks.
Ability to prioritize multiple responsibilities, balancing client deliverables on numerous projects as well as internal obligations
Passion about business and dissatisfaction with status quo – always thinking of improving and growing assigned clients.
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How to Apply
If you fit into the above description, kindly follow this link to apply.
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